Pricing
Numbers finance can reconcile. That is the pitch.
Retainers cover Northcloud labour. Microsoft, AWS, licences pass through. Scope creep gets a conversation, not silent writeoffs.
Pricing
Retainers for our hours. Pass-throughs stay obvious.
Cloud invoices ride through without markup. If scope drifts, we redraw the agreement instead of eating hours in silence.
Core IT
Helpdesk, patching, printers that behave when they feel like it. Roughly twenty-five seats before we need to talk tier.
$1249
/mo
Ask about Core IT
- Up to ~25 managed endpoints
- Business-hours helpdesk (Mountain Time)
- Patch reporting & basic monitoring
- Monthly health summary email
- Backup monitoring (client-owned tools OK)
Most common
Cloud + security
Endpoints plus a block of cloud engineer time each month. For teams already paying Azure and still nervous about prod.
$2916
/mo
Talk scope for Cloud + security
- Up to ~100 endpoints
- Extended hours + optional 24/7 paging add-on
- Monthly cloud engineering hours included
- SIEM/log review aligned to your risk profile
- Quarterly steering (roadmap, spend, risks)
- Annual restore test included
Embedded team
Fractional platform lead, ugly compliance timelines, multi-region. SOW plus retainer; nothing heroic billed as “included.”
Custom
Describe the mess
- Dedicated weekly hours & backlog ownership
- Custom SLAs and escalation trees
- Regulated or multi-tenant environments
- Automation / internal tooling builds
- Hybrid on-prem + cloud retained expertise
- vCIO-style planning when you want it
FAQ
FAQ without the sales varnish.
Tiny footprint: a few weeks plus a cutover window. ERP plus twenty years of AD glue? Longer. We give a week-by-week plan after inventory instead of guessing on minute one of the call.
Intro call, zero deck
Messy stack? Fine. We will say if it is us or not.
VPN flaps, surprise invoices, patch debt. If it is outside what we do well, we will nudge you somewhere else. No ghosting.
~90 orgs under support agreements (ballpark)
~10 yrs Calgary
SOC 2-style when the RFP demands it