About Northcloud
Small shop on purpose. Big enough to cover PTO.
Started as break-fix for Calgary companies that outgrew their nephew’s IT advice. Still engineers-first; still small enough that clients recognize voices.
Humans answer
Names on tickets. Backup engineer reads notes before poking prod.
Security is maintenance
MFA, patching, logs. Plumbing work. Ribbon cuttings optional.
New tech when it earns rent
Pilot small, measure minutes saved or incidents dropped, then expand. Resume-driven infra is a hard no.
Local ownership
North Calgary HQ. We drive over when hands beat Zoom.
Retention, not slogans
We are not the cheapest ticket. We are the one you keep.
Alberta clinics, builders, logistics, small software shops. They stick around because someone owns the awkward middle: between “we should really fix that” and shipped.
90+
Active orgs (approx.)
99.9%
Uptime targets we report on
<15 min
P1 ack (contracted coverage)
10 yrs
Operating from Calgary
- Discovery calls skip the BDR script. Engineers show up early.
- Calgary-area site visits when a rack or wiring needs eyes.
- Statements split labour, cloud usage, licences. No mystery blob.
- Canadian regions default. Anything offshore is written down on purpose.
Helpdesk queue (business hours)
Median first reply: ~22 min last quarter
Clients
After the shiny kickoff wears off.
“AWS bill was basically random each month. They tagged the mess, set budgets, now finance stops asking me what a ‘data transfer’ line is. Small win, loud relief.”
Renée Okonkwo
Director of Ops, Bow River Parts Ltd.
“Three IT people in three years. Northcloud picked up a half-done Intune job and actually closed it. New hires stopped getting laptops that ‘work tomorrow.’”
Jordan Meyers
COO, Fieldstone Environmental
“Vendor breach next door; we stayed clean. They sat with legal, did the boring restore test after. Same time zone mattered. No waiting on a handoff deck from overseas.”
Sandra Li
CFO, Chinook Cold Storage Co-op
Intro call, zero deck
Messy stack? Fine. We will say if it is us or not.
VPN flaps, surprise invoices, patch debt. If it is outside what we do well, we will nudge you somewhere else. No ghosting.
~90 orgs under support agreements (ballpark)
~10 yrs Calgary
SOC 2-style when the RFP demands it